How EmployeePulse Works
From zero to real-time employee insights in just four simple steps. We handle the complexity so you can focus on what matters—understanding your people.
Design Your Survey
Choose from our library of validated pulse survey questions, or work with our team to create custom questions that address your specific needs. We'll help you select the right questions to get actionable insights.
- 100+ pre-validated questions
- Custom question support
- Expert guidance included
- Multilingual options
Set Up & Launch
Upload your employee list, configure demographics for segmentation, and launch. Surveys can go out via email, SMS, or QR code. Set up recurring pulses to run automatically.
- Multiple distribution channels
- Automatic reminders
- Scheduled recurring surveys
- Branded survey experience
Collect & Analyse
Watch responses come in on your real-time dashboard. See participation rates, emerging trends, and dive into segmented data. Our AI analyses open-ended comments to surface key themes.
- Real-time results dashboard
- Demographic segmentation
- AI-powered comment analysis
- SA industry benchmarks
Act & Improve
Turn insights into action. Share results with leaders, address concerns, celebrate wins, and show employees their feedback matters. Track whether your actions make a difference in the next pulse.
- Exportable reports
- Manager reports
- Trend tracking
- Action planning support
Typical Timeline
For ongoing pulse programs, once set up, surveys run automatically on your chosen schedule.
Everything You Need to Succeed
We don't just give you a tool—we partner with you to get results.
Dedicated Account Manager
A real person who knows your organisation and is available to help—not a chatbot or call centre.
Survey Design Guidance
Expert advice on which questions to ask to get the insights you need. We've refined this over 15 years.
Training & Onboarding
Get your team up to speed fast with comprehensive training on the platform and best practices.
Results Interpretation
Not sure what the data means? We'll help you understand your results and identify priorities.
Scheduled Automation
Set it and forget it. Recurring pulse surveys run automatically on your chosen schedule.
Ongoing Support
Questions? Issues? New ideas? We're here whenever you need us, not just during setup.
Frequently Asked Questions
Most organisations are up and running within a week. Simple pulse surveys using our standard questions can launch within 2-3 days. Custom surveys or complex setups may take a few days longer, but we'll work to your timeline.
That's what we're here for. We have a library of 100+ validated questions and templates for common use cases. Our team will help you select the right questions based on what you want to learn and what decisions you need to make.
We use strict anonymity protocols: minimum response thresholds (typically 5+ respondents for any data cut), no IP tracking, and encrypted data storage. We're transparent with employees about how their data is protected—because trust drives participation.
Our average response rate is 85%. Short surveys (5-10 questions), trusted anonymity, mobile-friendly design, and strategic reminders all contribute to high participation. Most organisations see significant improvement over their previous survey response rates.
Yes. We support English, Afrikaans, Zulu, Xhosa, and other South African languages. Employees can complete surveys in their preferred language, and all responses are analysed consistently regardless of language.
It depends on your goals. Monthly is common for continuous listening. Weekly works during major changes or crises. Quarterly is good for supplementing annual engagement surveys. We'll help you find the right cadence to avoid survey fatigue.
Ready to Get Started?
Book a free demo and we'll show you exactly how EmployeePulse works for organisations like yours.